Our People

It’s always been personalised service that sets FCM apart from the rest – with your dedicated local travel team available to you 24/7. Our travel experts handle every aspect of your travel bookings expertly and efficiently. They are available either offline or online to suit your needs.

Our people are empowered to take initiative and make decisions so your business can save on time and cost and benefit immediately. We take full ownership of your travel needs, results and value.

Through our awarded culture of people development, ownership and recognition, we manage your challenges to deliver travel efficiencies and savings. We're your advisors and hands-on support team across every aspect of your business travel.

No call centres

FCM does not operate large and impersonal call centres like many other travel management companies. Our unique business model means we can offer you dedicated personal and local travel management through small focused teams in every country of operation. The people that know your business and its travellers the best are only ever a phone call or email away.

Small team structure

Our travel management teams are small, operating with between five and seven travel consultants. Each team manages only a limited number of clients to ensure your business receives personal travel support, advice and service.